Frequently Asked Questions
What's your return policy?
Returns Please be mindful when purchasing online as colours may vary from screen to product purchased. If you are unsure about the colour of a certain product, please email email@example.com and we will be happy to help.
We are confidant you will be happy with our product! If you do wish to return, we accept returns of unopened products within 21 days of receiving the product. Please note that we only offer exchanges on "change of mind" goods, if the item has been unopened, unused and in their original packaging at the shipping cost of the purchaser. Once your Return has been approved please post your item along with your Order Confirmation Number to: OZoola Beachlife 1/96 Murriverie Rd North Bondi NSW 2026 Australia
As OZoola Beachlife is not liable for the loss of an item being returned we recommend that you return it using registered mail.
How many people can sit under the tent?
Our tents can comfortably fit between 4-5 people under the shade so that your whole family can enjoy your time in the sun.
Does the OZoola tents meet the Australia and New Zealand standards for sun protection?
Of course! Our fabric meets the AS/NZS4399 standard which is the Australian and New Zealand standard for sun protection. Our high quality fabric was tested and ranked with a UPF rating of 50+ which qualifies this material for the UPF Excellent protection category.
Can I take my OZoola beach tent on vacation?
Absolutely, OZoola beach tents are lightweight, compact and perfectly fit in a carry-on bag. When the tent is packed in the carry bag, it is only 50cm long, 10cm in diameter and weight only 1.7kg. When on holiday, don’t forget to send us photos and tag us!
On a windy day, what is the best advice to easily assemble the tent?
First, use heaps of sand for the sand bags, as much as you can. Second, give a good stretch from each corner and the tent is ready to take off. Make sure you place the poles in the direction of the wind so the tent inflates, well done.
Can I wash the fabric?
Yes! You can wash the fabric in a cold wash, we recommend hand wash. The fabric is sand resistant so a quick shake before packing should be enough. No iron, no bleech.
How does the shipping work?
Free delivery Australia wide for all beach tents. All New-Zealand orders are flat rate delivery of 30 AUD.